Select your model from the dropdown list if it is not already selected.Į. If the software is not listed, go to step 4.ī. If you're not able to scan with another application, then refer to the general answer for "Unable to scan from a computer". If you're able to scan with another application, go to step 3. The available scan application will vary depending on the Operating System.
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Make sure that you're able to scan into a different application such as the Scanner and Camera Wizard or Windows Fax and Scan. This will determine if the issue is with the scanner driver or a ControlCenter4 setting. If you only have one network connection indicated by a single IP Address, go to step 2.Ģ.
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If you're not sure how to do so, contact your network admin or router manufacturer for assistance. If you have two or more network connections indicated by multiple IP Addresses (as demonstrated below), then you must disable one.
You should receive information about your computer's network connection. You may have to scroll up to see all of the information. Windows XP - Check the computer's network connectionsī. Type CMD and then press Enter. The Command Prompt window will open.ĭ. In the Search line and type CMD and then press Enter. The Command Prompt window will open. Windows Vista or 7 - Check the computer's network connectionsī. If you only have one network connection indicated by a single IP Address or IPv4 Address, go to step 2.
If you have two or more network connections indicated by multiple IP Addresses or IPv4 Addresses (as demonstrated below), then you must disable one. Make note of the IP Address or IPv4 Address. In Windows 8.1 and Windows 10, there is a windows flag icon.ī. Right-click the screen and then left-click Command Prompt. Windows 8, 8.1, or 10 - Check the computer's network connectionsĪ. On the computer, move your mouse to the lower left corner of the desktop.
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